UniStrategic Malaysia and Singapore Latest News

Imagine going to a fruit stall and picking the ripest, juiciest apple, then going back home to discover that it is rotten to the core. Would you return to the greengrocer and demand compensation? Of course, most of us savvy customers would, and this is precisely what is happening to UNI Strategic’s customers less-than-satisfied clients.

In recent reports, UNI Strategic has been accused of delaying payments to certain trainers and presenters who have been engaged by UNI Strategic in the past. In addressing these concerns, UNI Strategic mentioned a few cases where the trainers engaged by them have all but spoiled the fruits of their labours. In more than 200 events a year, there will be one or two trainers a month that will prove to be problematic.

Reasons to pay up

One of the main reasons that has caused UNI Strategic to be badly affected is when the trainers did not follow the agenda given. This means that the delegates, all of whom are UNI Strategic’s clients, could not benefit from the trainer. Naturally, the delegates all asked for refunds, as it is no different from what a savvy customer would do if they paid for apples and were given pears instead. UNIStrategic Singapore had no choice but to stop payments to these trainers and ask them to make good on their promises, by delivering the required materials to the delegates before completing the payments. These trainers were eventually paid, despite the delivery of non-related training to delegates in the first place.

Another key reason that delay of payment happened was due to the trainers own inability to live up to expectations of delivering a quality training. This happens when there are complaints from delegates that trainers are just reading from off the slides and scripts or when fewer than half the delegates themselves indicated in a feedback form that the training was of an acceptable standard. As UNI Strategic is very attuned to its’ client’s needs and demands, it is unacceptable that the ones entrusted with delivery would make the delegates, the ones paying for the training, to suffer loss. In order to ensure that their quality standards are met, UNI Strategic had to return to these trainers to ensure the trainers somehow make up for the delegates loss or “compensate” for their poor performance.

The other reason that UNI Strategic has mentioned for delay in payment is the tardiness of some of the trainers. Of course, this boils down to the issue of professionalism. Trainers who are late do not only jeopardize their training sessions (and their own reputations) but cause the delegates a lot of wasted time. As most of the delegates are high level executives, they are busy individuals themselves and shouldn’t be kept waiting. UNI Strategic’s delay in payment is sending a clear message that trainers should be more motivated to arrive on time when they are potentially addressing the top brass of many Fortune 500 and public-listed companies.

In the unfortunate case of missing or delay in a trainer’s banking details, it is a matter of administrative concerns and while this may sincerely cause anguish for certain trainers, it is hoped that these trainers would understand that UNI Strategic may not have received all communication from them. While it is unfortunate that the miscommunication happened, but the delay is always immediately rectified the moment the details are made available to UNI Strategic. This form of delay could be avoided totally should the trainers clarify the situation with the management.

For what it is worth

UNI Strategic has always kept their quality standards and customer satisfaction as the key concern in maintaining and sustaining their position as a key player in the business intelligence industry. Keeping their quality standards ensures that delegates, the true shareholders of the industry, remain satisfied, informed and progressive at all times. After all, when you have picked the ripest, juiciest apple, you should have a chance to enjoy it.

For more information, please visit unistrategic.com official site.